Frequently Asked Questions

1. What is Jimmy Luxury all about?

Jimmy Luxury is a premium fashion brand made exclusively for men. We combine luxury with comfort, delivering stylish apparel that stands out without compromising on quality. Our mission is to make young and adults feel confident.

2. Are Jimmy Luxury products 100% original and authentic?

Absolutely. Every Jimmy Luxury piece is made using original fabrics, superior workmanship, and strict quality control. No replicas, no compromises, only genuine fabrics from India.

3. What age group or size range do you offer?

Jimmy Luxury is designed specifically for men aged 18 to 45. Our collection includes trendy styles in both regular and plus sizes. Some of our pieces, like t-shirts, are so versatile and unique that they can also be worn by women.

4. Where are our products manufactured?

All Jimmy Luxury products are proudly designed and manufactured in India, using premium-quality materials and expert craftsmanship.

5. Do you take custom orders or personalization requests?

Currently, we don’t offer custom designs. However, we regularly refresh our collections with trendy, one-of-a-kind pieces. Stay updated through our social media or subscribe to our newsletter. Please note, we can accommodate size customizations for your selected item before dispatch.

6. How can I place an order?

It’s easy! Visit our website at jimmyluxury.in or Jimmy Luxury App, explore your favorite outfits, choose the right size, and place your order. We offer secure payment options for a smooth and safe shopping experience.

7. Is Cash on Delivery (COD) available?

Yes, COD is available for most orders across India. However, we recommend prepaid orders to enjoy exclusive offers, on-time dispatch, and priority service.

8. How long will it take to deliver my order?

Orders are typically dispatched within 24 to 48 hours. Delivery takes about 3 to 7 business days, depending on your location.

9. How can I cancel my order?

To make a cancellation for your order, you can connect with the customer support team through mail or phone. Once your cancellation request is successfully received, we will process the same as per instructions.

If the cancellation is done through mail, our customer support team will call you to confirm the cancellation request before proceeding further.

10. How can you contact our support team?

You can reach us via email at support@jimmyluxury.in or call our customer service number (080-470-95175). We're always here to assist you.

11. Do you offer discounts or special offers?

Yes, we offer exciting seasonal discounts and limited-time deals. Currently, these are the running offers on our brand -

Our Exclusive Offers in App

"UNLOCK20 - 20% on all collection - minimum value purchase 999

BUY6GET25 - 25% on all collection - minimum article quantity 6

BUY2GET15 - 15% OFF on all collection minimum article quantity 2

Flat 300 OFF New Customer (USECODE: NEW30)”

12. Is Jimmy Luxury available in physical stores?

Currently, we are focused on online retail to keep things convenient and direct-to-customer. However, a store launch could be in the pipeline—stay connected for updates!

13. What makes Jimmy Luxury different from other men’s fashion brands?

Jimmy Luxury blends classic tailoring with a modern casual edge. We prioritize quality fits, premium materials, and practical designs—elements that set us apart from the rest.

14. Do you offer co-ord sets for men?

Yes, we do! Our handmade co-ord sets are thoughtfully designed to be both stylish and comfortable, making them a perfect fit for any occasion.

15. What is your refund policy?

We offer refunds for prepaid orders in “Bank Transfers” and for Cash On Delivery, we offer “store credit” within 7 to 10 working days.

16. What are the shipping charges for online orders?

A flat shipping fee of ₹200 is charged on all COD orders across India to ensure safe and timely delivery.

17. Do you offer free exchanges?

Yes, exchanges are completely free of cost. If your product doesn’t fit or you'd like a different style, we’ll process an exchange within 7 days at no extra charge, provided the item is unused and returned in original condition.

18. Do you deliver outside India?

No, we do not accept international or cross-border orders at the moment. Jimmy Luxury delivers only within India.

19. What is your return policy?

You may return unused and unworn items within 7 days of delivery. A return handling fee of ₹200 will be deducted in prepaid or COD both from you once the return is approved.

20. How do I process a return or exchange for my product?

To request a return or exchange, please visit our Return Policy page and fill out the request form. Our team will review your request and provide instructions for pickup or exchange.